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For Business Customers & Private Customers.
We exclusively sell under these general terms and conditions, which you acknowledge with your order. Deviating conditions are only applicable if confirmed by us in writing.
Our offers are intended for industry, trade, crafts, companies, and self-employed individuals acting in the course of their profession or business. They are not directed at resellers, insofar as their customers are consumers. Our catalog offers are non-binding, i.e., your order becomes binding only through our order confirmation or, in the case of goods in stock, through delivery by us.
We reserve the right to product availability, changes to products due to technical further development, model changes, and any errors in advertisements. Additionally, colors in the online shop may vary from the actual colors for technical reasons. The receipt of the order is immediately confirmed by automated email after the order has been sent and does not constitute acceptance of the agreement.
The estimated delivery time stated in our order confirmation is indicative, as some of our products are made to order or produced periodically. Delivery times can also be shorter in any case. The delivery times apply from the date of receipt of payment. Only working days are taken into account for calculating the deadlines; Saturdays, Sundays, and public holidays are not considered.
For initial orders, the delivery time may be slightly longer due to the first creditworthiness check to be carried out. If an explicit final delivery deadline has been agreed upon in writing, it is binding for us.
Exceeding the delivery time does not entitle you to damages unless this has been expressly agreed upon in writing.
Delivery is only made on working days. The moment of delivery is considered the moment when the products are handed over to the freight carrier. No delivery takes place on recognized public holidays.
Our prices are exclusive of VAT. Additionally, packaging and/or shipping costs are not included in our prices and will be invoiced separately.
Price revisions during the year are rare but – also to your advantage – possible. Therefore, only the prices indicated in our order confirmation apply. Unless otherwise stated, the prices indicated apply for one piece each. Decorative material used in the images is not included in the price.
All displayed prices are subject to printing and typesetting errors. No liability is accepted for any consequences arising from such printing and typesetting errors.
All our invoices are payable net within 14 days of the invoice date. Initially, only advance payment methods (iDeal, Klarna, Paypal, etc.) are accepted.
Payment on account or post-payment is only possible upon request for schools, institutions, and large companies.
You are not entitled to set off any amounts owed to us. Objections to the amount of an invoice do not suspend your payment obligation.
Delivery is only made within the Netherlands, Belgium and Germany. Delivery to other countries must be agreed upon in advance.
Specific transport/shipping requests from the Counterparty will only be carried out at the expense and risk of the Counterparty.
In order to expedite processing, we may make partial deliveries, especially if the delivery times for different products vary significantly.
Our deliveries are standard up to the doorstep. The ordered goods are delivered up to the first ground-floor door, provided that the property is easily accessible.
As is commonly practiced, each delivery is subject to the following retention of title: the ownership of the delivered products passes to you only after you have duly fulfilled all obligations from the contract concluded with you, including payment of our invoices.
In the course of normal business operations, you are entitled to process, transform, or sell products subject to this retention of title. You hereby undertake to assign to us, upon our first request, any claims arising from the resale of the products to third parties as additional security for what you owe us. If you process or transform products delivered under retention of title, this is always done while taking the retention of title into account, but without creating obligations for us.
We request that you inspect the products for defects upon receipt. Visible defects must be reported to us in writing within one day of receiving the products, while non-visible defects must be reported within three days of discovery. Failure to timely report a defect will result in the loss of your right to remedy, replacement, or compensation.
In the event of transport damage, you must follow our instructions, which are either attached to the delivery as an accompanying sheet with explanations and statements or must be requested from us. Failure to complete the form provided by the courier at the time of delivery may affect the compensation.
If goods have been assembled, processed, or used by the Counterparty, complaints will not be allowed regardless of the grounds, even if submitted within the specified period.
We guarantee our products to be free from defects in material and workmanship for a period of 12 months from the delivery date. This warranty does not cover wear and tear. If a longer term is explicitly indicated for certain products, this longer warranty period applies accordingly.
For justified claims within the warranty period, we will, at our discretion, either repair or replace the defective product free of charge.
However, we are not obliged to take such actions if you have already made changes to the product yourself. We are only in default under this warranty after you have sent us a written request to perform warranty work within a reasonable time and such work is not carried out within the reasonable time you set. In this latter case, you may terminate the contract for the defective part.
Except in cases of willful intent, gross negligence, culpable breach of an essential contractual obligation, or non-fulfillment of an expressly given guarantee, we exclude liability. In the event of damage caused by willful intent or gross negligence on our part or that of our employees, there is no limitation of liability. Our liability for other damages is limited to the foreseeable, typically occurring damages.
These general terms and conditions are governed exclusively by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
We are not liable for indirect damages, including consequential damages, loss of profit, loss of savings, and damages due to business interruption.
The risk of loss, damage, or depreciation passes to the Counterparty at the time the goods are handed over to the Counterparty.
The court in whose district our statutory seat is located has jurisdiction to settle all disputes arising from these general terms and conditions and the contracts concluded with you.
To meet the current requirements for a commercial organization, we store and process personal data in accordance with the applicable regulations, including the requirements of the Personal Data Protection Act.
Please also refer to our privacy policy for more information.
If any provisions of these general terms and conditions are invalid, this does not affect the validity of the remaining provisions and the provisions of the entire legal transaction.
Our goal is to satisfy you as a customer. If, nevertheless, there is a deficiency, please contact us confidentially. We will surely find a satisfactory solution.
XXLinox (XXL Trading Group B.V.)
Koedijkerstraat 33
1823 CR Alkmaar, Netherlands
Phone: +31(0)72-3690633
Email: [email protected]
1. Scope and Provider
2. Conclusion of the Contract
3. Registration as a Customer
4. Shipping Costs
5. Delivery Terms and Self-Delivery Reservation
6. Payment Terms
7. Retention of Title
8. Right of Withdrawal
9. Transport Damage
10. Warranty
11. Liability
12. Amendment of the General Terms and Conditions
13. Final Provisions
(1) These General Terms and Conditions apply to every consumer purchase (as referred to in Article 7:5 of the Dutch Civil Code) concluded through the online shop of XXLinox (XXL Trading Group B.V.).
(2) The product range in the online shop is exclusively aimed at buyers who have reached the age of 18.
(3) The language of the contract is exclusively Dutch.
(4) The currently valid general terms and conditions can be viewed on the website through the page General Terms and Conditions.
(1) The product descriptions in the online shop are intended to make an offer to purchase. By clicking the button [Buy], you accept our offer to purchase, and a binding contract is formed. The sale of our products is intended only for private use.
(2) We will confirm your acceptance of the offer by sending a separate order confirmation by e-mail within days. Confirmation of receipt of the order is done by automated e-mail immediately after sending the order.
(1) You have the option to register as a customer in our online shop free of charge. Registration creates a permanent customer account. With this customer account, you can place future orders without having to enter your personal data again each time. Registration is not a prerequisite for placing an order, but there is no entitlement to registration.
(2) For registration as a customer and the creation of a customer account, you must provide, among other things, a valid email address and a password. The email address serves as a username and, together with the password, as login information. The email address is also used for communication with you. For information on the collection and processing of personal data, please refer to the privacy policy.
(3) You are obliged to handle the login information carefully. You are strictly prohibited from disclosing the login information to third parties and/or enabling third parties to access the customer account without the login information. If you have indications of misuse of your customer account by third parties, you must immediately notify us.
(4) If your personal data changes, you are responsible for updating this information yourself. Changes can be made online after logging into your customer account.
(5) Upon request, we will delete the registration. This will irrevocably delete your customer account and all data directly associated with the customer account. This applies unless there are legal retention requirements or the data is necessary for the processing of orders.
(6) However, we are always entitled to discontinue the offer of registration and a customer account through our online shop. In this case, you will be immediately informed about the planned discontinuation, and your customer account will be irrevocably deleted along with all data.
(1) You bear the shipping costs.
(1) Delivery is only made within the Netherlands, Belgium, and Germany. Delivery to other countries must be agreed upon in advance.
(2) Unless otherwise agreed, the delivery of products is made by the carrier to the address provided by you.
(3) If not all ordered products are available, we are entitled to make partial deliveries, if reasonable for you. Any deadlines commence only after the receipt of the last partial delivery.
(4) If the delivery of products fails due to your fault despite three delivery attempts, we can terminate the agreement. You shall be liable for any resulting additional costs.
(5) If the ordered product is unavailable because our suppliers cannot deliver this product without our fault, we can terminate the agreement. In this case, we will immediately inform you and, if possible, propose the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will immediately refund any amounts already received.
(6) Our deliveries are standardly carried out to the door. The ordered goods are delivered to the first ground-floor door, provided good accessibility to the building.
(1) Payment is made in advance (iDeal, bank transfer, credit card, or PayPal, Klarna, or by leasing, etc.)
(2) In case of bank transfer payment, we will provide you with our banking details. The invoice amount must be credited to our account.
(3) If you do not meet your payment obligation on time, you shall be liable for statutory interest as referred to in Article 6:119 of the Civil Code, after we have notified you of the late payment and granted you a 14-day period to fulfill your payment obligation. We reserve the right to charge you extrajudicial collection costs as well.
(4) You agree to receive invoices and credit notes in electronic form.
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party appointed by you, who is not the carrier, have received the product. If you have ordered multiple products or components in one order, which are delivered separately, the period starts after the day on which you or a third party appointed by you, who is not the carrier, have received the last item or component.
To exercise your right of withdrawal, you must inform us
XXLinox (XXL Trading Group B.V.)
Koedijkerstraat 33
1823 CR Alkmaar, Netherlands
Phone: +31(0)72-3690633
Email: [email protected]
by means of an unambiguous statement sent by post or email, of your decision to withdraw from the agreement. You may use the attached model withdrawal form, although it is not obligatory.
To comply with the withdrawal period, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), without undue delay and in any event, not later than fourteen days from the day on which we received your communication concerning the withdrawal from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Unless we offer to collect the products ourselves, we may withhold the reimbursement until we have received the products back.
(If you want to withdraw from the agreement, you can fill out this form and return it to us)
To: XXLinox (XXL Trading Group B.V.)
Koedijkerstraat 33
1823 CR Alkmaar, Netherlands
Email: [email protected]
I/we (*) hereby withdraw from the agreement for the purchase of the following products (*):
Ordered on (*)/received on (*)
Your name:
Your address:
Your signature (only if this form is notified by post):
Date:
(*) Delete as appropriate.
(1) The right of withdrawal does not apply to the delivery of products that are made according to your specifications, that are not prefabricated and that are manufactured based on an individual choice or decision by you, or that are clearly intended for a specific person. The right of withdrawal is also excluded for the delivery of products that spoil quickly or have a limited shelf life.
(2) During the withdrawal period, you must take reasonable care of the products and avoid damage and contamination of the products. If possible, return the products in the original packaging with all accessories and packaging components. If necessary, use protective packaging. If you no longer have the original packaging, ensure sufficient protection against transport damage using suitable packaging to prevent damage due to inadequate packaging.
(3) However, the provisions in paragraph 9.3 are not a prerequisite for the successful exercise of the right of withdrawal.
(1) If products are delivered with apparent transport damage, you must immediately complain about such damage to the delivery person and contact us as soon as possible at 072-3690633 or [email protected]
(2) Failure to make a complaint or contact us will not affect your statutory warranty rights. However, you help us to assert our own claims against the freight carrier or transport insurer.
(1) The warranty for the products offered in our online shop is 12 months.
(2) We do not provide any warranty and do not accept any liability for services provided by third parties (e.g., assembly of the products).
(3) The assembly must be carried out by a professional. We are not liable for damages resulting from improper assembly and do not provide any warranty in this regard.
(1) Unlimited liability: We are fully liable for damages caused by intent or gross negligence on our part, or by one of our employees, as well as for damages resulting from the violation of the mandatory provisions on product liability as set forth in articles 6:185 to 6:193 of the Civil Code. There is no exclusion